Questions? We answer.
We read every message. Use the form below or email support@pictaria.ai. For bug reports, please use the bug report form.
Fast answers
You might not need to wait for us.
Something's not working.
The Frame guide walks through app setup and every setting, and its troubleshooting section covers the common snags — connection tests, API keys, and network reachability. If you're still stuck, send the form above with what you tried. For a connection or upgrade problem, include the Pictaria and Immich versions; the Server home page shows both after you sign in.
The Server guide also walks through each server page and how they work. In addition, the GitHub repo has a full Docs section with technical information on the Server.
I lost my supporter key.
Email us from the address you purchased with and we'll re-issue it.
I want a refund for an app purchase.
App unlocks are bought through Google Play, so refunds go through Play's own process. Supporter contributions: just email us.
I found a bug.
Use the bug report form — it asks for exactly what we need to chase it down. GitHub-native? An issue on GitHub works too. Either way it reaches the same person.